Privacy Policy
Privacy Policy
This Privacy Policy details the manner in which Miraya Events (“Company/Us/Our/We”) collects, restores, deals and handles the end users’ (“You/Your/User”) information made available by the User as a result of such User’s access to and use services provided by the Company through the Bharat Global Cultural Expo Platform (which term shall be deemed to include the internet and mobile website www.bgce.in).
Please read the following statement to learn about the Company’s information gathering and dissemination practices.
The provisions of this Privacy Policy shall be deemed to be an integral part of and shall be read in conjunction with the Terms and Conditions (T&C) document and shall govern Your use of the services provided through the BGCE Platform. This Privacy Policy has been published by the Company pursuant to the applicable provisions of the Information Technology Act, 2000 as amended, the relevant rules made thereunder, and the Digital Personal Data Protection Act (DPDPA), 2023, along with the amended provisions pertaining to electronic records in various statutes under applicable Indian laws.
Your use of the BGCE Platform and the services provided thereunder shall be governed by this Privacy Policy as well as any other applicable policies published on this BGCE Platform. Your use of the BGCE Platform, whether for the purpose of transacting through the Platform or otherwise, implies Your specific consent to the provisions of this Privacy Policy as well as other applicable policies, including but not limited to the Company’s use of the information provided by you for the purpose of your use of this BGCE Platform. The Company hereby reserves the right to modify, add or delete any part of this Privacy Policy without prior written notice/intimation to you. It shall be your sole responsibility to periodically review this Privacy Policy and all other applicable policies published on the BGCE Platform for any revisions thereto. If you do not agree to the revisions made to this Privacy Policy by the Company, You must discontinue further access and use of the BGCE Platform. You agree and acknowledge that such discontinuance will render the Privacy Policy inapplicable from such date of discontinuance only; however, this Privacy Policy will remain applicable to all instances of use prior to such date of discontinuance.
It is clarified that terms and conditions specific to an event shall be published on the event page accessible on the BGCE Platform. In the event of any conflict between event-related terms and this Privacy Policy, the User agrees that the terms of this Privacy Policy shall prevail and be binding on the User at all times. By mere use of the BGCE Platform, you expressly consent to iur use and disclosure of your personal information in accordance with this Privacy Policy.
Collection of Personally Identifiable Information and Other Information
When you use the BGCE Platform, We collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the BGCE Platform to make your experience safer and easier. While doing so, We may collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the BGCE Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the BGCE Platform.
We may automatically track certain information about you based upon your behaviour on Our Platform. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis and may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the BGCE Platform to help analyse Our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing Our services.You also use cookies to allow you to enter password less frequently during a session. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the BGCE Platform.
If You choose to buy or register for tickets on the BGCE Platform, we collect information about your buying behaviour. If you transact with us, we collect additional information, such as billing address, payment instrument details, and tracking information. If you choose to post messages on our message boards or leave feedback, we will collect that information to resolve disputes and provide customer support as permitted by law. We collect personally identifiable information (email address, name, mobile number, etc.) from you when you set up a free account. Certain activities (such as placing an order) require registration.
Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use personal information to market to you, We will provide you the ability to opt-out of such uses.
We will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize Your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.We collect and analyse demographic and profile data about iur users’ activity on BGCE Platform. We identify and use your IP address to help diagnose problems with our server, and to administer BGCE Platform. Your IP address is also used to help identify You and to gather broad demographic information.We may occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience on the BGCE Platform, providing You with content that we think you might be interested in and to display content according to your preferences.
Sharing of Personal Information
We may share personal information with our affiliates, as per our terms for various purposes, including but not limited to help with the detection and prevention of identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; to facilitate marketing and promotional activities. Unless you explicitly agree to these T&Cs at the time of booking a ticket to an Event (as defined under T&Cs), We and our affiliates may not market to you as a result of such sharing of personal information by you.
We may also disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce Our Terms and Conditions (“T&C”) or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of Our users or the general public.
We and our affiliates will also share / sell some or all your personal information with another business entity should We (or Our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.
Security, Retention, and Data Principal Rights
We implement stringent security measures and reasonable security practices to protect the loss, misuse, and alteration of the information under Our control. Whenever You access or change Your account information, We offer the use of a secure server and adhere to strict security guidelines once the information is in our possession. Your information is retained only for as long as is necessary to fulfill the purposes for which it was collected or to comply with statutory legal requirements. As a Data Principal under Indian law, You possess specific rights, including the right to access a summary of Your data, the right to request the correction of inaccurate information, and the right to withdraw Your consent for future processing. If You wish to delete your account or exercise these rights, please send a request to support@bgce.in.
Your Consent
By using the BGCE Platform and/or by providing Your information, You consent to the collection and use of the information You disclose on BGCE Platform in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Grievance Redressal and Contact Information
In compliance with the Information Technology Act and the DPDPA 2023, any grievances or concerns regarding the processing of Your information should be directed to our designated Grievance Officer. You may contact Jayashree M. at info@bgce.in We are committed to resolving your concerns within the timelines prescribed by law. We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal obligations, and We encourage you to review this page regularly to stay informed.
Miraya Events operates the BGCE Platform (www.bgce.in). This policy explains how we collect, use, and protect your information.
By using our platform, you agree to this Privacy Policy.
What Information We Collect
When You Browse
- Automatic data: Browser type, IP address, pages visited, URLs
- Cookies: Small files that help us improve your experience and keep you logged in
- You can disable cookies, but some features may not work
When You Register or Buy Tickets
- Personal details: Name, email, mobile number
- Transaction info: Billing address, payment details, order history
- Your activity: Feedback, messages, preferences
Optional Surveys
- Contact info and demographics (age, location, interests)
- Used to personalize your experience
How We Use Your Information
We use your data to:
✅ Process tickets and registrations
✅ Provide customer support and resolve issues
✅ Improve our platform and services
✅ Send event updates and confirmations
✅ Prevent fraud and ensure security
✅ Understand user behavior through analytics
✅ Send promotional offers (you can opt-out)
Who We Share Your Data With
We may share your information with:
Our Partners & Affiliates
- To prevent fraud and abuse
- For marketing (only if you agree at booking)
Legal Authorities
- When required by law, court orders, or subpoenas
- To protect rights, safety, or prevent illegal activity
Business Transfers
- If we merge with or are acquired by another company
- The new entity must follow this Privacy Policy
We will NOT sell your personal data for marketing without your explicit consent.
Your Rights (Under Indian Law)
You have the right to:
📋 Access a summary of your data
✏️ Correct inaccurate information
🚫 Withdraw consent for future processing
🗑️ Delete your account
To exercise these rights: Email support@bgce.in
Security & Data Retention
- We use strict security measures to protect your information
- Your data is kept only as long as needed for services or legal requirements
- We use secure servers when you access/change account info
Cookies & Tracking
- Session cookies: Deleted when you close your browser
- Persistent cookies: Help you stay logged in
- Analytics: We track behavior to improve our platform (aggregated data only)
Updates to This Policy
- We may update this policy anytime
- Changes will be posted on this page
- Your responsibility: Check periodically for updates
- Continued use = acceptance of changes
Opt-Out & Contact Preferences
Don’t want marketing emails?
- Click “unsubscribe” in any promotional email
- Contact support@bgce.in to adjust preferences
Transactional messages (confirmations, tickets) cannot be opted out of.
Questions or Concerns?
Grievance Officer: Jayashree M.
Email: info@bgce.in
We’re committed to resolving issues within legal timelines.
Legal Compliance
This policy complies with:
- Information Technology Act, 2000
- Digital Personal Data Protection Act (DPDPA), 2023
- Other applicable Indian laws
Remember: We take your privacy seriously. If you don’t agree with this policy, please don’t use our platform.